FREQUENTLY ASKED QUESTIONS

It’s generally recommended to service your vehicle annually or every 12,000 miles, whichever comes first. However, this can vary depending on your vehicle’s make, model, and usage.

We offer a comprehensive range of services including routine maintenance such as oil changes, brake inspections, tyre fitting, as well as more extensive repairs and diagnostics.

Yes, our experienced technicians are trained to work on all makes and models of vehicles, ensuring that your vehicle receives the care it needs.

Yes, you can easily book a service appointment through our online booking system on our website. Simply select your preferred date and time, and we’ll confirm your appointment.

The duration of a service appointment can vary depending on the type of service required and any additional repairs needed. We aim to complete most services within a few hours, but more extensive work may take longer.

Our technicians will always inform you of any unexpected repairs or maintenance requirements before proceeding. We’ll provide you with a detailed explanation of the issue and a quote for the necessary repairs.

Yes, we have state-of-the-art diagnostic equipment to identify and troubleshoot any issues with your vehicle’s systems and components.

Absolutely, we’re happy to provide you with a detailed quote for any recommended services or repairs before we begin any work on your vehicle.

Yes, our technicians are trained and equipped to service hybrid vehicles ensuring they receive the specialised care they require. *Please note we do not service fully electric vehicles*.

Signs that your vehicle may need servicing include unusual noises, warning lights on the dashboard, decreased performance, or unusual vibrations. Additionally, it’s important to follow your vehicle manufacturer’s recommended service intervals.

Signs that your vehicle’s brakes may need attention include squeaking or grinding noises when braking, vibrations or pulsations through the brake pedal or steering wheel, or if the brake warning light illuminates on the dashboard. If you notice any of these signs, we recommend booking a brake inspection as soon as possible to ensure your vehicle’s braking system is functioning properly and safely.

If you need to change or reschedule your online appointment, please contact us as soon as possible. Our friendly staff will be happy to assist you in finding a new suitable appointment slot that fits your schedule.

The frequency of air conditioning recharge depends on various factors including the age and condition of your vehicle’s air conditioning system, as well as your driving habits and environmental conditions. As a general guideline, we recommend having your vehicle’s air conditioning system checked and serviced annually to ensure optimal performance and efficiency.

Block Exemption is a European Union regulation that allows vehicle owners the freedom to choose where they have their vehicles serviced or repaired without voiding their manufacturer’s warranty. This legislation ensures fair competition in the automotive aftermarket industry and protects consumers’ rights to have their vehicles serviced or repaired by independent garages like ours. At Big M Car Service Centre, we adhere to Block Exemption regulations and provide high-quality servicing and repairs that maintain your vehicle’s warranty validity.